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Lunch & Learn, Customer Service

Date: 11/08/2011
Time: 11:30 am - 1:00 pm
Location:  Show map
Greater Fort Lauderdale Chamber of Commerce
512 NE 3rd Avenue
Fort Lauderdale, FL 33301
Contact: Pati Rice
Phone: 954.684.8121

Complimentary Business Workshop
“Customer Service”

The Greater Fort Lauderdale Chamber of Commerce’s Small Business Committee and Broward College’s Office of Supplier Relations and Diversity are hosting the third in a series of complimentary business workshops designed to provide small businesses with tools for success.

Dr. Jerry Osteryoung of the Jim Moran Institute for Global Entrepreneurship ( will be presenting a workshop on Customer Service.
This workshop will discuss the importance customer service to each and every business and offer techniques to greatly improve customer service in your business or organization.

Topics include:
Improving customer service through role play.
Managing disgruntled customers.
First and last impressions.
Aand a review of the Ritz Carleton approach to customer service.

Registration is required and seating is limited so reserve your spot today at the Chamber website calendar:
Tropical Smoothie is taking advance orders for lunch and will deliver on the day of the workshop. Please call 954.523.2268 by November 7th and mention: “November’s Chamber Workshop”.

Please contact Pati Rice at or 954.684.8121 for more information but you must register on the Chamber website.


About Jerry: Jerry Osteryoung is the Director of Outreach for the Jim Moran Institute for Global Entrepreneurship in the College of Business at Florida State University; the Jim Moran Professor Emeritus of Entrepreneurship; and Professor Emeritus of Finance. He was the founding Executive Director of the Jim Moran Institute and served in that position from 1995 through 2008.

Jerry has authored numerous books, including “If You Have Employees, You Really Need This Book”, “Jerry’s Recipes for Success – An Entrepreneurial Cookbook” and “So, You Need to Write a Business Plan!” and writes a weekly business column for the Tallahassee Democrat.

Through free in-depth coaching and mentoring sessions, Jerry brings his wealth of experience and knowledge to South Florida entrepreneurs.